Lloyds Banking Group (LBG)

Working with Executive and other Leadership teams implementing a range of ServiceNow products to drive a significant shift in the ways of working. We led the implementation and delivery of  ITSM and Request to over 100,000 users in 8 months during 2018. Subsequently we led the delivery of Application Portfolio Management, Virtual Agent, Governance, Risk and Controls and Operational Resilience across People, IT, Property and Supplier Pillars. In addition to leading these deliveries, specific whyaye mob responsibilities included providing chief product ownership, chief technical ownership and strong delivery leadership as well as all aspects of business change and adoption activities. Too many benefits achieved to mention – take a look at the testimonial or give us a call!

We selected the team from Whyaye to support our ServiceNow implementation strategy and leadership mobilisation based on their extensive experience of delivering the Platform at Enterprise scale; they have been fundamental to our success over a 2 year period. We built our delivery team and partner selection around their expertise, and have partnered to implement a range of Platform capabilities in landmark timescales including CMDB, Portal, ITSM, ITBM and GRC. Together, we have conceived and developed innovative solutions to meet a range of business strategies, including a capability for management of Operational Resilience, a first for ServiceNow and for Financial Services globally. In a congested ServiceNow Professional Services environment, strategic advisory, mobilisation and recovery across all implementation disciplines is a particular strength; what these guys don’t know about setting up and running your ServiceNow delivery really isn’t worth knowing. – Programme Director, Lloyds Banking Group

Case Studies

Lloyds Banking Group (LBG)

Working with Executive and other Leadership teams implementing a range of ServiceNow products to drive a significant shift in the ways of working. We led the implementation and delivery of  ITSM and Request to over 100,000 users in 8 months during 2018. Subsequently we led the delivery of Application Portfolio Management, Virtual Agent, Governance, Risk…

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Royal Bank of Scotland (RBS)

Global IT Service Management implementation for 14,000 active ITIL process users enabling 46,000 hours of colleagues effort to be redirected on customer value. The ServiceNow implementation included 15 Technical integrations, amalgamation of 2 CMDB’s into one brand new Service Model and was delivered in just 10 months. Members of our mob were responsible for leading…

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