Global IT Service Management implementation for 14,000 active ITIL process users enabling 46,000 hours of colleagues effort to be redirected on customer value. The ServiceNow implementation included 15 Technical integrations, amalgamation of 2 CMDB’s into one brand new Service Model and was delivered in just 10 months. Members of our mob were responsible for leading the implementation on behalf of Executive Stakeholders and managing the technical delivery partners, as well as ensuring all users were engaged and fully trained. We were also responsible for designing and implementing the support, operating and development model for ServiceNow within RBS going forward in alignment with the Scaled Agile framework.
I’ve worked with the team on a number of occasions on challenging and critical assignments and my experience has been hugely positive. The team are energetic, engaging and tackle large complex problems systematically, with pace and drive. I’m specifically impressive with senior stakeholder management and organisational awareness, taking teams on the journey – the work was collaborative and ultimately has made long-term embedded change and improvements to the organisation, – Senior Manager, RBS