Customer Service Management the whyaye way takes our knowledge and expertise in delivering successful outcomes for CSM to date and encompasses this in a foundational setup of the application. We address the most frequent challenges faced by organisations such as overwhelmed service teams, siloed operations, and limited channels to resolve customer issues.
How can we support?
We combine a team of mob members across our service lines and work with you to ensure a successful outcome-driven program. This includes:
Experienced in delivering successful Customer Service Management programmes of work
Experts that ensure each member of the team receives the appropriate level of training and comms throughout the project to enable successful adoption post go-live
ServiceNow Product Specialists
Certified implementation specialists with experience spanning across the ServiceNow platform including Customer Service Management
Multinational Consumer Goods Client
We provide packaged services based on our experience to date ranging from an 8 – 12 week timeline which provides you with a foundational setup of each application.