Customer Service Management the whyaye way takes our knowledge and expertise in delivering successful outcomes for CSM to date and encompasses this in a foundational setup of the application. We address the most frequent challenges faced by organisations such as overwhelmed service teams, siloed operations, and limited channels to resolve customer issues. 

How can we support?

Our Team

We combine a team of mob members across our service lines and work with you to ensure a successful outcome-driven program.  This includes:

Project Management

Experienced in delivering successful Customer Service Management programmes of work 

Business Change

Experts that ensure each member of the team receives the appropriate level of training and comms throughout the project to enable successful adoption post go-live 

ServiceNow Product Specialists

Certified implementation specialists with experience spanning across the ServiceNow platform including Customer Service Management 

Our Experience

The customer experience is sometimes impacted when we have various and siloed departments dealing with a case. The customer is left with either unanswered queries, time wasted or even poor quality in resolving the issues. With ServiceNow CSM, we provide end-to-end customer services with omnichannel engagement, that seamlessly route the cases directly to the relevant department with interdepartmental collaboration when solving the customer’s issues; thereby improving the customer experience.

Eko Gilbert 'The Problem Solver'

Interactions provide a centralised location for all communication channels in the platform. From an interaction the flexibility of then creating the correct task provides flexibility and provides companies with an avenue to analyse the types of interactions that are raised to then create deflection methods such as using knowledge or chat bots.​ ​ Combine this with the use of Advanced Work Assignment for case management which empowers businesses to provide a tailored customer support by automatically assigning/routing to groups and members based on skill, availability or capacity.​

Sean Walters 'The Diligent One'
I honestly don’t think I have ever worked with a team of consultants that are so effective as a team.  Individually they are great but as team they always support each other, know who is doing what, who is responsible for what, never shirk on their responsibilities and consistently deliver to a high standard.
Multinational Consumer Goods Client

Our Offering

We provide packaged services based on our experience to date ranging from an 8 – 12 week timeline which provides you with a foundational setup of each application.

Download

For more information, download our CSM Service Offering Summary paper & get in touch below to arrange an informal chat with our specialists.

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CSM 30 minutes

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Initial consult

Duration: 1 hour
Not sure what you need? Grab 60 minutes with us and we will work with you to understand your goals, and to develop a proposal and price estimate.


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