Our work in practice

MEET OUR CUSTOMER

Global Manufacturing Organisation with 400 household brands,120,000 employees worldwide,120 countries, speaking 12+ languages

THE GOAL

This is the heading

To implement a strategic platform for employee experience and save employees 1 hour a day on transactional, manual activities.

WHAT WE DELIVERED?

In just 5 short months we went live with HR Case Management, a new portal, virtual agent and a new Service Desk support service. Next stop was ITSM and CSM… but that’s a whole other case study

HOW DID WE DO IT?

By working closely with our customer to ensure we truly understood their long term objectives. Each member of the team were able to use their strengths to deliver maximum results. It's this approach that has meant we are still working with the customer long since the initial project completed.

RESULTS & BENEFITS

An hours worth of admin freed up every day 47% reduction in time spent on transactional activities 5x more knowledge articles searched in the week after go live, than pre ServiceNow.

DON'T TAKE OUR WORD FOR IT...

"I honestly don’t think I have ever worked with a team of consultants that are so effective as a team.  Individually they are great but as team they always support each other, know who is doing what, who is responsible for what, never shirk on their responsibilities and consistently deliver to a high standard."

THE FUTURE OF EMPLOYEE ENGAGEMENT

We are the customers strategic ServiceNow partner. We not only provide managed support for the platform, but we are delivering projects across many different modules (ITSM, HR, CSM).