A jump of employee satisfaction from 7% to 89% in just five months!
This is the kind of yay that is put into a working day when HR digital transformation goes well.
When our mob worked with a major multinational bank to embed ServiceNow HR Service Delivery into the organisation, we replaced dozens of legacy solutions for its 23,000 employees, and introduced a centralised service catalogue for HR services with a single portal.
And the number of HR services available through the portal increased from 31 to 166 too!
Technology can make a real difference.
It can get employees skipping to work!
And that’s important.
Because attracting new employees to an organisation and then keeping them on-board seems to be keeping HR professionals up at night!
It’s a competitive market out there.
Even more so when you consider that as remote working has become embedded into many businesses, the temptation to switch to that exciting new job isn’t necessarily constrained by geography.
Remote and hybrid working can also weaken the social bonds that tie employees to their colleagues. Say goodbye to those water cooler moments…
Of course, higher salaries, better packages, perks (and the lure of a cuddly office dog) could all help to attract and retain talent.
But what role can technology play?
And where does HR digital transformation fit in?
Getting new faces through the door!
Let’s face it, if an organisation is known for using clunky, chunky software, which causes workplace stress, word gets around. People talk (and sometimes on Glassdoor!).
But if an organisation is perceived to be investing in the latest HR tech, to make life that bit easier for employees, this can be a big plus…and can enhance brand reputation too.
It pushes that company further up a prospect’s wish list. It looks good. Again, people talk
And who doesn’t want to keep up with the new trends in tech?
Create impact from day one!
A positive onboarding experience can be crucial in helping people stay on board and putting smiles on faces!
If technology can bring relevant departments – such as HR, IT and facilities – together, and a workflow building up to the employee’s start date created, the onboarding process can be seamless for the new employee.
Any feeling of chaos on the first week can be averted… which is great for both the employee and the HR team!
Get everyone buzzing!
Technology that means seamless, end to end working processes and streamlined workflows can help employees focus on what gets them out of bed in the morning. The wins. That nice feeling when a great piece of work gets the thumbs up!
Getting bogged down with administrative tasks and convoluted ways of working… that’s not so good, is it?
Simply put, the effective application of a technology platform can help them do what they came to work for in the first place!
Make it easy!
A key challenge of hybrid and remote working is enabling employees to have rapid access to systems and appropriate data.
So it’s important that employees have tools through which they can easily access HR services.
Technology that enables this can strengthen the connection with HR, ensure employees feel supported and give them access to the information they need, when they need it. Happy days!
Consistency is key!
Picture a multinational organisation where teams in different countries receive radically different experiences of HR support.
But if an HR digital transformation programme can create a consistency of experience across all sites, with unified, streamlined systems and a single portal for support and enquiries, the picture is very different. And there are more grins in it!
Through a single HR portal, on whatever device they are using, employees can also access knowledge for themselves. They might be on the tube, in the comfort of their own home… or even on a deck chair!
They can get the information they need – from payroll details to holiday requests – quickly and easily.
This even applies to outside work: imagine how convenient it could be for an employee to show proof of employment to a landlord at the touch of a button, rather than frantically calling HR…
In a multinational organisation, where employees often switch between regional hubs, there’s also need for each move to run smoothly.
Employees need to know about payroll changes, training requirements and onboarding procedures (preferably before they get to the boarding gate!).
And they need to know that help is there when they need it.
Great tech can enable this!
Technology can enable the routing of employee enquiries to the most appropriate HR team – with location, language and business department all considered – and enable any cases to be resolved quickly.
Helping Human Resource Management teams help employees
An empowered HR team can enhance the employee experience… and as a result, support higher retention rates.
An effective technology platform can help HR functions to:
- meet their Service Level Agreements
- speed up response times
- reduce bottlenecks
- and address and resolve cases more quickly.
Phew!
This doesn’t just increase the efficiency of HR teams, it reduces the day to day frustrations an employee may feel. Happy faces all round!
This is where steps in...
With organisations under increasing pressure to attract and retain talent, there’s a need for technology that drives efficiency and generates a happier, more positive experience.
To find out how whyaye can support your organisation with HR digital transformation – and put a yay into your working day, contact us.
Read our white paper
In this landscape, recruiting and retaining key talent, and driving increased productivity poses some real challenges for organisations. Added to this, with hybrid and remote working becoming more the ‘norm’ in many industries and working cultures, it can be more difficult to keep employees engaged and connected.
But technology can help?
