Leading digital transformation consultancy partners with premier cloud contact center solution to help organizations enhance their digital innovation efforts.
UK-based digital transformation specialist and ServiceNow partner whyaye has entered into an international partnership with US company 3CLogic, in a move that will further strengthen the company’s service offerings.whyaye, headquartered in Newcastle upon Tyne, will now enhance its digital transformation programs using 3CLogic’s leading voice-enabled solution for cloud platforms.
The 3CLogic solution is designed to transform cloud platforms or CRMs by seamlessly integrating voice into existing digital channels.
whyaye was founded by Maureen Robson Norman, Anna Bisset, and Lisa Smith — who met while working on a Royal Bank of Scotland project in 2014. It was built in 2019 to bring a new, innovative approach to the consultancy landscape in the UK .
whyaye is a key partner for the ServiceNow digital platform, which helps companies manage digital workflows. Its team across the UK has extensive experience delivering IT innovation, business innovation, and operational stability programs for major global financial services institutions, global FMCG organizations, and multinational companies. technology.
3CLogic, based in Maryland, USA, helps companies advance how they interact with customers and employees with features such as optimized self-service experiences, computer telephony integration (CTI), virtual and live agent interactions, and conversational analytics.
Used by businesses, including Global 2000 companies, on five continents, the 3CLogic solution is designed to complement ServiceNow’s digital channels with multiple voice and SMS capabilities. This creates a complete omnichannel experience for both agents and supervisors, from within a ServiceNow workspace.
whyaye’s portfolio of services includes Enterprise Transformation, Program Delivery, Product and Platform Assurance, Business Change, and Operational Risk and Resilience, and it has extensive experience in Governance, Risk & Compliance, HR Service Delivery, and Customer Service Management programs.
In 2021, whyaye was named ServiceNow EMEA Premier Segment Partner of the Year and last year also saw the company enter into a partnership with Helsinki-based Employee Experience Management Platform provider HappySignals and ServiceNow and Google Cloud Platform Partner The Cloud People, which runs throughout Northern Europe.
Maureen Robson Norman, CEO and co-founder of whyaye, said:
“3CLogic has built a great reputation in the ServiceNow space and we are excited to work with them. I’m excited that businesses working with whyaye can now benefit from 3CLogic’s innovative solution and further enhance their employee and customer experiences.”
Brett Moir, Business Development Lead at whyaye, added:
“The partnership with 3CLogic gives our clients the opportunity to integrate and modernize their legacy voice and chat products into a truly cloud-based integrated omnichannel solution that can support multiple platforms. We are committed to driving strategic results, and 3CLogic plays an integral part of digital transformation programs by providing end users and agents with seamless and valuable experiences, reducing resolution times, providing greater transparency with users, and improving CSAT and NPS scores.“
Commenting on the partnership, Guillaume Seynhaeve, VP of Business and Alliances at 3CLogic, said:
“3CLogic is excited to partner with whyaye to help organizations extend the value of their investment in ServiceNow using a native contact center solution in cloud. Given the changing employee work environment and customer purchasing habits, we look forward to our partnership in helping enterprise organizations measure and modernize their digital innovation efforts.”
As part of its ServiceNow offering, 3CLogic offers several capabilities, including integrated softphone and CTI, ServiceNow screen-pops, ServiceNow embedded IVR and call flow designer, call transcription and emotion marking, and ServiceNow integrated real-time reporting and analytics.
The solution is intended to extend voice-enabled self-service bots as well as the smart route of complex questions to live agents for global service desks or customer support teams using ServiceNow IT Service Management (ITSM), Customer Service Management (CSM), or Employee Workflow solutions.
For more information on 3C Logic, visit https://www.3clogic.com/