Our Services

Why would you bother?

No-nonsense and to-the-point. We won’t mince our words. We’ll tell you how it is, evaluating your organisation with expert knowledge to develop spot on strategies. Our areas of expertise include Operational Resilience and Risk, Digital Transformation, HR Transformation and Customer Service Management.

Want to unlock value?

Helping you get the best out of your product or platform, we will advise, assure and drive platform authenticity in the most complex environments, sharing consistent innovation and smart thinking. We believe working with complete transparency helps to drive support, allowing us to deliver great products with you, not at you. Assisting with application development, implementation and the maintenance of new products and platforms, we work swiftly to create value for your business, without compromising on quality.

How do you implement?

The power of a team is stronger than one mind alone. Delivering accelerated plans to complex and critical products, we advise, set-up and drive successful implementation programmes. We integrate, enable and maintain. Collaboratively working so that programmes seamlessly weave throughout the day-to-day processes of your organisation, whilst encouraging good practice.

Want people to love what they do?

Change is no easy task. Trust us, we get it. You have a routine, and everyone knows the systems and their job roles inside out. But, in order to realise the full potential of your organisation, change must be viable and everyone must get on board and understand what it means for them. Working collaboratively, we advise, plan and drive communications, engagement, adoption and business readiness activities. So you can drive change in an interesting and sustainable way.


I’ve worked with the team on a number of occasions on challenging and critical assignments and my experience has been hugely positive.  The team are energetic, engaging and tackle large complex problems systematically, with pace and drive.  I’m specifically impressive with senior stakeholder management and organisational awareness, taking teams on the journey – the work was collaborative and ultimately has made long-term embedded change and improvements to the organisation. - Senior Manager RBS

Case Studies

Global Oil and Gas Company

Remotely Delivered – Delivery of Re platform - Minimum Viable Product (MVP) ServiceNow Re-Implementation of Core platform and ITSM, to commence the migration of 100k users globally. We worked with the client for a period of 12 weeks to mobilise the project, establish the ways of working and recommend approaches for testing and cutover/implementation, working closely…

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Global Oil and Gas Company

The Hague – Delivery of Business Change, Supplier Onboarding and Cutover and Implementation ServiceNow Implementation of Core platform, ITSM, Asset Management and Request to over 100k users globally. We worked with the client for a period of 12 months to deliver the business change, manage all the suppliers and execute the Cutover and Implementation. Activities included:.…

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Global Parcel Delivery Service

USA East Coast - Rapid Mobilisation of a Brand, Benefits Infographic and Business Change and Adoption Approach ServiceNow Implementation of Core platform, ITSM, Asset Management and Field Services to over 100k users globally. We worked with the client for a period of 12 weeks to mobilise a range of business change capabilities to ensure a…

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Global Retail Organisation

Implementation of HR Globally - Programme Management, Enterprise Strategy, Enterprise Architecture, Business Change and Implementation/Cutover ServiceNow Implementation of HR Service Delivery to  over 120k users globally, covering 108 countries in 8 languages in 5 months Activities included: Programme managed a large, complex implementation remotely in a fully Agile environment Mobilised and led  a global champions…

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Global Banking Organisation

Working with Executive and other Leadership teams implementing a range of ServiceNow products to drive a significant shift in the ways of working. We led the implementation and delivery of  ITSM and Request to over 100,000 users in 8 months during 2018. Subsequently, we showed the delivery of Application Portfolio Management, Virtual Agent, Governance, Risk…

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Royal Bank of Scotland (RBS)

Global IT Service Management implementation for 14,000 active ITIL process users enabling 46,000 hours of colleagues effort to be redirected on customer value. The ServiceNow implementation included 15 Technical integrations, amalgamation of 2 CMDB’s into one brand new Service Model and was delivered in just 10 months. Members of our mob were responsible for leading…

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Get in Touch

Give us a shout, you’d be mad not to!