Operational Resilience

Dynamic Operational Resilience

At whyaye we 100% agree with the sentiment from UK financial regulators that operational resilience should be a dynamic activity!

Dynamic Operational Resilience (‘Op Res’) will mean firms will have highly flexible prediction, prevention, preparedness and response capabilities that are tested, challenged and adapted on a near constant basis.

This will culminate in the real time view of service health that provides those in accountable roles, such as COO, CIO or CRO, with the intelligence to make the right decisions in a timely manner. This can only improve the customer experience, which is the ultimate goal of Op Res.

We can help take the pressure off and fully support you with the services outlined below, putting the ‘yay back in your day’.

Consultancy & Assurance Services

We will provide operational resilience, project management, business change and technology expertise to help you embed Op Res in your organisational culture while satisfying the regulatory requirements.

Business Case & Roadmap Support

We can support you with assessing options and preparing a roadmap and / or a business case to remediate shortfalls in Op Res that prevent you recovering within impact tolerance

Implementation support

Not only do we have project management, business change and Op Res capabilities to support your end to end operational resilience programme but our Product and Platform Assurance team have significant experience implementing Governance, Risk and Compliance (GRC) and business continuity solutions.

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I honestly don’t think I have ever worked with a team of consultants that are so effective as a team.  Individually they are great but as team they always support each other, know who is doing what, who is responsible for what, never shirk on their responsibilities and consistently deliver to a high standard.  It is honestly a real pleasure to work with you guys.
Multinational Consumer Goods Client

whyaye have a level of business intuition you don't normally see in a partner.
Project Lead - Global Oil & Gas

I am very happy with the performance from all your consultants. They are all highly skilled, engaged and proactive. They particularly embed well into the existing teams and work as part of Danske which means they build positive relationships with the teams and this removes barriers so stuff gets done.
VP - Danske

What these guys don't know about running your ServiceNow delivery really isn't worth knowing.
Director - Global Banking Group

I’ve worked with the team on a number of occasions on challenging and critical assignments and my experience has been hugely positive. The team are energetic, engaging and tackle large complex problems systematically, with pace and drive. I’m specifically impressive with senior stakeholder management and organisational awareness, taking teams on the journey – the work was collaborative and ultimately has made long-term embedded change and improvements to the organisation.
Senior Manager - RBS

Consultancy & Assurance Services:

Third party risk management, service management, Op Res management, disaster recovery, change management and crisis management
Project managing your Op Res programme including a business readiness workstream to ensure you embed resilience in your culture
Identify the right important business services
Implement a robust method for
for mapping business services including mapping the technology, data, third party, facilities and information supporting pillars
Align operational risk and controls testing activities to important business services

Set the right impact tolerance based on expert judgment and data
Plan and execute scenario testing
Align technology resilience (disaster recovery) with Op Res priorities while ensuring the disaster recover capability is set up efficiently and effectively
Enhance governance structures, operating models and performance management frameworks to embed a resilience culture

Business Case & Roadmap Support:

Prepare the business case to remediate vulnerabilities preventing you recovering within impact tolerance
Understand your Op Res /GRC tooling requirements, prepare an options paper and a roadmap /business case

Our Enterprise Transformation specialists have substantial experience ensuring strategic alignment of the business case and all stakeholders are aware of benefits and how they can be achieved collaboratively.

Implementation Support:

As well as all the Op Res, business change and project management services outlined above we can leverage our extensive capability around ServiceNow and other GRC technologies to help you implement the respective Integrated Risk Management (IRM) and business continuity functionality.