IRM with whyaye – what you need to know…

What you need to know_IRM

IRM got your head in a spin? Well, that’s no real surprise! says Stuart Birnie We are living in a digital world where customers expect a 24/7 resilient service.  To deliver this in an efficient and effective manner we utilise geographically diverse and often complex supply chains. This gives rise to risks that are becoming […]

ServiceNow makes the employee experience more efficient

Our own Holly Sheppard examines the employee experience both with and without ServiceNow… there’s a clear winner IT has become more important than ever for organisations. When the pandemic hit in 2020, many of us had no choice but to begin working completely remotely, accelerating the need for efficient processes to enhance the overall employee […]

Persona Pyramids… What, Why, How

Persona Pyramids At a recent event, we were asked about the persona pyramid. In this post Enrique Brands explains how the persona pyramid is a concept that can be used to determine how your requirements, development stories and output of those can impact user personas both above and below you. By utilising this pyramid, we […]

How can Tech’ support your resilience?

How can technology support your capability Want to open a new account, “tap on the app”… suspect a fraudulent transaction “my bank messages me”… this is the norm now where 24/7 access to banking services is expected as standard. It’s a complex, interconnected world, with major financial service (FS) institutions unable to understand and achieve […]