ServiceNow Implementation and Leadership Mobilisation for a Global Banking group
The Challenge
The company needed someone who fully understood ServiceNow and who could drive the product strategy at pace, whilst ensuring thousands of employees were receptive to the new transformation and changes.
The Solution
A clear path to implementation was established with an approach that was clear and direct. We worked with executive and other leadership teams to implement a range of ServiceNow products to drive significant change and shift ways of working within the organisation.
The Outcome
In year two, the client was able to deliver three to four times more value because of the transformation and has a clear CMDB that is well-structured and able to deliver on their needs.
The Organisation
Our client provided a comprehensive range of financial products and services to households, businesses and communities across Britain. Dating back to 1765, they have a rich history and are committed to making a positive contribution to the communities in which they operate.
The Challenge
After a transformation back in 2017, the client had brought their central functions and business aligned IT functions together. They had a chief information office to run the IT security, service, and operations, and a transformation function for all of the business alignment and value streams. Concerns were raised over lack of information and technology blockers, which led them to make the decision to move to ServiceNow.
The company needed someone who fully understood ServiceNow and who could drive the product strategy at pace, whilst ensuring thousands of employees were receptive to the new transformation and changes.
Of course, some of our whyayers were up to the challenge.
The Solution
After initial meetings to discuss the scope of the project, a clear path to implementation was established and some of our team came onboard with an approach that was clear and direct. We worked with executive and other leadership teams to implement a range of ServiceNow products to drive significant change and shift ways of working within the organisation.
We led the implementation and delivery of ITSM and Request to over 100,000 users in just 8 months. Subsequently, we were able to lead the delivery of Application Portfolio Management, Virtual Agent, Governance, Risk and Controls and Operational Resilience across People, IT, Property and Supplier Pillars. In addition to these deliveries, the mob took on responsibilities providing chief product ownership, chief technical ownership and strong delivery leadership. We also supported with all aspects of Business Change and Adoption activities, ensuring users felt comfortable with the new platform and implementation.
The Outcome
As a result of being clear on what was needed early on from ServiceNow, this implementation was extremely successful and delivered at pace and on time. The client is now able to benefit from the data, automation and smart functionalities that ServiceNow offer. In year two, they were able to deliver three to four times more value because of this transformation and have a clear CMDB that is well-structured and able to deliver on their needs. Since implementation in 2018, the banking organisation have successfully carried out a series of product drops and been the first to use virtual agent and the operational resilience tool in financial services.
