We implemented Business Continuity Management (BCM) for a Global Investment Management Firm
The Challenge
Our client required a new Business Continuity Management (BCM) solution due to the decommissioning of their existing BCM tooling & were struggling with the adoption & usage.
The Solution
Delivering a ServiceNow out-of-the-box solution, configured to meet with the current suite of Business Impact Analyses and Business Continuity Plans, as well as migrating data across & fully supporting the roll out internally.
The Outcome
With great feedback from our client, the final delivery provided an out-of-the-box solution, configured to the client’s requirements with several key outcomes met.
The Organisation
Our client is a global investment management firm sourcing differentiated opportunities and building long-term portfolios across public and private fixed income, real estate, and specialist equity markets.
With over 1700+ investment professionals based in North America, Europe and Asia Pacific, the firm, aims to serve its clients, communities and employees and is committed to sustainable practices and responsible investment.
The Challenge
The client required a new Business Continuity Management (BCM) solution due to the decommissioning of their existing BCM tooling.
After the BCM module within the ServiceNow platform was selected as the preferred option to meet their needs, the challenge was to deliver an out-of-the-box solution, configured to meet with the current suite of Business Impact Analyses and Business Continuity Plans.
Additionally, the migration of data from the existing tool into the ServiceNow platform was required to support their ongoing Business Continuity response capability.
The Solution
We knew this needed some collaborative teamwork from our talented mob!
The combination of the Business Continuity expertise within our wider Operational Resilience team, alongside ServiceNow platform expertise from our Product and Platform Assurance team, delivered the migration of plans and data into the ServiceNow BCM module.
Our Business Change and Adoption team worked alongside the client’s key stakeholders, co-developing an implementation plan, and creating a champions network to support the rollout and embedding of the solution out to global representatives.
The full end-to-end delivery was managed by whyaye’s Programme Delivery team
The Outcome
In 10 weeks we designed, built, tested & migrated the out-of-the-box Service Now solution configured to the client’s requirements, and even managed to do this under budget. Key outcomes included:
- Over 90 Business Impact Analyses and Business Continuity Plans created
- Specific supporting data migrated into each plan, ready for use by global business representatives
- Defined Business Impact Analysis, Business Continuity Plan, IT Application Plan and Emergency Response plan templates created, supporting future consistency in BCM planning
- Reporting capability developed and delivered, aligned with the client’s Key Risk Indicators
With great feedback and whyaye being established as a preferred resilience partner, we’re looking forward to delivering more great outcomes in the future.
