Global ServiceNow implementation of HR Service Delivery for a multinational consumer goods company
Our client required a platform with a single point of entry to streamline processes for their employees
Our strategy was to implement ServiceNow HR, CSM and ITSM out of the box without customising, which allowed us to work at pace and identify complex processes that could be simplified.
Hitting ambitious deadlines, the implementation of ServiceNow was hugely successful and managed remotely in a fully agile environment.
Our client was was a global retail company with over 400 household name brands selling products that they say all have one thing in common: “They help you get more out of life.” With a history dating back to the 1890s, they have always been at the forefront of revolutionary products and their purpose as a business is “making sustainable living commonplace.”
Supporting thousands of employees across the world, our client required a platform with a single point of entry to streamline processes for their employees. They needed a single point of entry for HR, Finance and ITSM to improve the employee experience and help each member of their workforce gain an extra hour in their working day.
Before we took on this challenge, the company had two heavily customised legacy tools that were complex and time consuming for employees to navigate. The biggest challenge of all were the timescales, with HR to be transitioned in just five months and Finance ITSM in nine months for 120,000 employees, across 108 countries and in eight languages.
Thankfully, the whyaye mob love a challenge!
Once we identified their needs and assessed the scale of the project, we created a Delivery Model and a Ways of Working framework, to set us up for success our mob members got to work forming a high performing one team approach across the client and SI partner.
Our strategy was to implement ServiceNow HR, CSM and ITSM out of the box without customising, which allowed us to work at pace and identify complex processes that could be simplified. We designed a fit for purpose solution and created a highly successful Champions network of key business stakeholders, taking them with us through the planning, build and implementation of the ServiceNow platform. We also clearly laid out the operating model and ways of working for delivery upfront, ensuring we had all of the right people in the right roles.
The implementation of ServiceNow was hugely successful and managed remotely in a fully agile environment. We hit both of the very ambitious deadlines thanks to the commitment of the whole team, our collaborative ways of working and dynamic approach. The goal of gaining an hour back each day for employees has already been achieved and in the first week alone after HR go live, five times more knowledge articles had been searched than in a whole month of using the previous tool.
‘Amazing work done by the whole team here. Thank you’
That’s what we call putting the ‘yay’ back in the working day!